Robotic Process Automation (RPA) has emerged as a transformative technology that enables organizations to automate repetitive tasks, streamline processes and drive efficiency. While tracking key metrics like cost savings, ROI, there are additional metrics that can provide valuable insights to ensure the success of your RPA journey. In this article, we will explore three extra metrics that organizations should monitor to maximize the benefits of RPA.
Maintenance and Troubleshooting Time:
Bots do not need a holiday, However they may encounter occasional failures or require maintenance. By tracking the number of person-hours spent on fixing issues related to the RPA infrastructure, organisations can gauge the stability and reliability of the automation environment. A decrease in break-fix person hours over time indicates improved system stability, reduced downtime, and enhanced overall performance.
Average Uptime:
The availability and uptime of the RPA system significantly impact operational continuity and efficiency. Tracking the average uptime helps evaluate the reliability of the automation infrastructure and ensures that the bots are available when needed. A high average uptime indicates a stable and well-maintained RPA environment, ensuring uninterrupted service delivery and maximizing the benefits of automation.
Bot Utilization:
Measuring bot utilization provides visibility into how effectively the RPA bots are utilized within the organization. This metric assesses factors such as the number of transactions processed per bot, idle time, and utilization rates. By monitoring bot utilization, organizations can identify opportunities to optimize resource allocation, ensure efficient workload distribution, and scale the RPA implementation based on demand.
By incorporating these extra metrics into the key performance indicators (KPIs) monitored during the RPA journey, organizations can accurately calculate the benefits derived from automation, address potential challenges, and drive successful digital transformation. If these are already a part of your RPA KPIs, it means you have a proactive approach in ensuring the accuracy of benefits calculation and effective scaling of your digital transformation journey. Keep up the great work.
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